Sources list for DEFINITION QUALITY FREE BOOK 2004 DEFINITION QUALITY FREE BOOK:

NIST: National Institute of Standards and Technology. (2004). Baldridge national quality program criteria for performance excellence. Retrieved January 31, 2004. Web site: http://www.quality.nist.gov/PDF_ files/2004_Business_Criteria.pdf NIST: National Institute of Standards and Technology. (2004). Baldridge national quality program criteria for performance excellence. Retrieved January 31, 2004. Web site: http://www.quality.nist.gov/PDF_ files/2004_Business_Criteria.pdf
Customer Satisfaction

New Studies on School Teacher Quality Leave Many Questions Unanswered. 8 April, 2004. Retrieved from http://www.asq.org/newsroom/news/20 04/04/20040408_teacher_quality.html New Studies on School Teacher Quality Leave Many Questions Unanswered. 8 April, 2004. Retrieved from http://www.asq.org/newsroom/news/20 04/04/20040408_teacher_quality.html Accessed on 27 May, 2005
Teaching Today

"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)

DEFRA. Guidance Note for the Control of Pollution (Oil Storage) (England) Regulation 2001. 2004. Department for Environment, Food and Rural Affairs. Available: http://www.defra.gov.uk/environment/wa ter/quality/oilstore/pdf/oil_store.pdf. DEFRA. Guidance Note for the Control of Pollution (Oil Storage) (England) Regulation 2001. 2004. Department for Environment, Food and Rural Affairs. Available: http://www.defra.gov.uk/environment/wa ter/quality/oilstore/pdf/oil_store.pdf. August 1 2004.
Water Resource Management

Kohnen, James B. "Winning Behavior: What the Smartest, Most Successful Companies do Differently." The Quality Management Journal 11(1) 2004: pg. 75. ProQuest. ProQuest. University of Phoenix, Phoenix, AZ. August 11, 2004 http://proquest.umi.com
Management at the Ritz-Carlton

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